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| Top CIES Sales |
| Centaline Wealth Management Limited |
| Could you share with us one successful case in approaching CIES clients? |
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The Capital Investment Entrant Scheme (CIES) allows entrants to bring in their spouse and unmarried dependent children under 18 years of age.
We previously served a client who has a son turning 18 years old in a few months’ time. In order to apply the CIES for his son as family member, which will save him an additional HK$ 10 million if the child were to apply for CIES individually, the application must be completed within a few months before the son turned 18. As the application had to be approved before the deadline, there was absolutely no room for any mistakes. Our colleagues, as a result, faced great challenges. On the other hand, handling pressure from the client is another key difficulty. Thanks to our professional support team and other relevant parties, we completed the application successfully before the client’s son celebrated his 18th birthday. |
| What are some of the strategies that contributed to you winning this award? |
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We believe every client is unique. They have different financial positions, investment targets as well as risk tolerances. Classifying various clients based on their needs and providing suitable financial advice and investment products accordingly is key to winning their confidence and satisfaction.
For instance, some of our peers only emphasise on fulfilling the basic investment threshold of the CIES application. However, choosing suitable investment tools among eligible options and efficiently allocating them in a portfolio do affect the long term investment performance. Besides, CIES clients also face a multitude of problems, ranging from buying an apartment to find schools for their children after relocating to Hong Kong. We, therefore, cooperate with other business partners, such as property agencies and educational consultants, to provide our clients with a one-stop solution. Thankfully, most of our clients are pretty satisfied with our services, and even recommended Centaline Wealth Management’s services to their friends. These not only enable us to build our reputation, we are also able to substantially grow our relevant businesses. |
| Looking back at 2013, what are the biggest challenges faced by the company, and how did your team manage to maintain your lead in the industry? |
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First of all, to ensure the quality of service provided to clients, amid enormous growth of our CIES cases, we are always expanding our team of professional wealth advisers. How to recruit a large number of experienced talents was the biggest challenge our management team faced.
Permissible Investment Assets under the CIES programme only consist of equity and fixed income products investing in Hong Kong market. When compared to the returns of developed countries assets last year, the returns of these Hong Kong-related asset classes paled in comparison. As such, how to earn higher returns via asset allocation to bring our clients a reasonable rate of returns under given circumstances was another major challenge faced last year. Transparency on operations and fair profit sharing mechanism are the core value of Centaline Group. Additionally, excellent support from our back office is another advantage that we enjoy, which attract many experienced frontline and supporting talents to join the company. Backed by a strong real estate network of our parent company, we can focus on providing financial advice and asset management rather than marketing issues. Up-to-date analysis on macroeconomic issues and investment strategies from our in-house research team also enable us to assist our clients in managing their portfolio directly or through our financial consultants. Hence, even though China and Hong Kong markets underperformed in 2013, very few clients of Centaline were heavily impacted. |
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